FAQ
Frequently Asked Questions
Your Questions Answered
Introduction to Ballet Beautiful
Learn more about us and how to get started.
We are an authentic ballet-inspired fitness and lifestyle brand created by professional ballerina Mary Helen Bowers. The Ballet Beautiful workout uses tenets of classical ballet training to target and strengthen muscles that dancers use in their everyday training, AKA “ballet muscles.” Yes, everyone has them, and no, you do not need any ballet or dance experience to use and enjoy our workouts!
Online workouts are our speciality! Our low-impact, low-gear workouts are designed to be enjoyed from the comfort and privacy of home. We train with members in over 130 countries worldwide through an online monthly Custom Workout subscription that offers unlimited access to hundreds of exclusive workouts, new videos each month, tutorials and weekly livestreams. Our online private training provides elite one-on-one live sessions with Mary Helen and our team of classically trained pro dancer Master Trainers.
Yes! No dance experience is required to use and enjoy our program! Our workouts are designed to be accessible to anyone, with or without dance experience. Our vast online library includes beginner level workouts, advanced level fitness, ballet focused videos, pre and postnatal workouts plus a Restorative Series that is a great program for anyone looking for a low stress recovery workout after illness, injury or a pause in working out. If you have the time and budget, our online private training is our most personalized form of training and can be tailored to your specific goals and needs.
Our Custom Workout offers the most comprehensive training available including access to our specialized beginner programs. If you’re just getting started, here are some of our favorite introductory workouts:
- Restorative Series
- Beginning Ballet Beautiful
- Body Recharge Series
- Intro Series
The more you are able to do Ballet Beautiful, the more it will do for you! We recommend a minimum of 3 hours per week for optimal results, along with one true rest day a week. If you can’t find 3 hours a week to train, start small with our 5-10 minute videos and do what you can, when you can.
We are not licensed nutritionists or medical doctors. Please check with your medical team for nutritional and medical advice. The Ballet Beautiful Kitchen Blog includes suggestions for a balanced and healthy approach to eating with recipe suggestions and inspiration.
Our Classic Custom Workout subscription costs $39.99/month or $99 quarterly. Our NEW Prima subscription includes daily livestreams and is available for $119/month. All subscription tiers include personalized playlists, NEW workouts every month, pre-built fitness challenges, PLUS unlimited access to our exclusive library of hundreds of online workout videos. You can cancel or reactivate your membership at any time from your online account.
Navigation, Purchases, and Subscriptions
A guide to navigating our website, making purchases, and using our online workouts.
Purchasing Activewear and DVDs
Do you accept returns or exchanges?
We accept exchanges, or returns for store credit, for most items on our site within 30 days of purchase including unworn slippers and some activewear (skirts, sweaters, wraptops) if the item is unworn and tags are still intact. Please note: All DVDs, leotards and tights are final sale.
You can view our Return Policy here, which details how to go about returning your item! Please be sure to include a note in your return package for our orders team stating what you are exchanging for or if you’d prefer to return for store credit. If you have any questions about your purchase or return, please email us at customerservice@balletbeautiful.com for assistance.
Do you have a size chart for the items in your store?
Yes! For your reference, below is our size chart for all Ballet Beautiful activewear and slippers. If you need any further guidance or would like a personal recommendation, please feel free to email us at customerservice@balletbeautiful.com and we can make a suggestion based on your personal information and sizes.
I'm interested in purchasing one of your DVDs, but I'm not located in the US. Will it play in my home country?
Yes! All of the DVDs on our website are Region 0 and will play on all international DVD players.
I don’t live in the US. Can I still place an order on your site?
Yes! We accept international purchases and ship internationally for a flat rate of $32.99. Please note: Each country has different regulations regarding international purchases, customs and duties that are beyond our control. We recommend checking with your local government and postal service if you have not placed an international order before and would like more information about customs policies in your country. Customers outside of the USA are responsible for any custom fees and duties associated with international delivery.
How long does international shipping take and how much does it cost?
It varies depending on the carrier and country, but we generally ask that you allow approximately 10-14 business days for international shipping. Depending on the customs policies and procedures in your country, it could take more or less time to be delivered. Please note: Some countries charge additional customs fees, which are regulated by individual governments and can vary. Please contact your local postal service for more information about your country’s policies.
Purchasing and Viewing Streaming Videos
After purchasing a streaming video you can watch it an unlimited number of times.
To access your purchased videos, login to your account on our website and click on the ACCOUNT dropdown menu and then My Streaming Videos. This will take you to your personal streaming library where you can view all of your purchased videos. For FULL access to our online streaming library, subscribe to our Custom Workout!
Yes! You can build playlists with your purchased videos by logging into your account and clicking on My Streaming Videos.
Typically when this occurs, it is caused by your browser, internet connection or device software. We suggest closing all unused tabs, checking your Wi-Fi or internet connection and restarting your device. This will usually clear up any streaming issues!
We want you to be able to get to your workouts as soon as possible. If this doesn’t help, please email us at customerservice@balletbeautiful.com and we will gladly assist further!
Technical Support & Payment Issues
Oh no! It sounds like our system is having a problem processing your card. This can happen sometimes with certain international cards or if there is a problem with the billing address.
We would suggest checking to make sure that all of the billing information is entered correctly; if there are any letters in your zip/postal code, make sure they are lowercase. We would also recommend contacting your credit card company/bank to see if they have any additional information about why this error occurred. If none of this helps, we would suggest trying a different card as it may just be a translation error that is causing a communication problem between the banking systems. Please also be sure to email our team at customerservice@balletbeautiful.com so that we can assist. We want to get you up and running with your workouts as soon as possible!
We also offer PayPal as a payment option for all purchases.
Since your most recent payment didn’t process, you will need to resubscribe to access your workouts (this usually occurs when a credit card has expired, been canceled, or your billing address has changed). Once you resubscribe with your updated credit card information your subscription will be live again and ready for your workout!
If you have any further concerns, please email us at customerservice@balletbeautiful.com.
Using Your Custom Workout Subscription
How to use and maximize your monthly subscription.
The Ballet Beautiful Custom Workout is a one-of-a-kind online ballet-inspired fitness subscription. While the base offering of the Custom Workout is the same for our Classic and Prima members, the Prima subscription offers daily livestreams.
ALL Custom Workout Subscribers enjoy:
- Unlimited access to our Streaming Library of hundreds of exclusive videos
- 2 NEW Workouts every month
- Fitness challenges designed to maximize results
- Livestreams with Founder Mary Helen Bowers & our team of Master Trainers
- Customized training programs and playlists tailored to your individual fitness goals and availability
- Online access to our bestselling DVD library
- 15% off all full priced Ballet Beautiful Activewear and accessories
- 15% off our 4-hour Private Training Package
The Custom Workout creates personalized training playlists that can be updated at any time and change every month. These programs are specially curated each month by Ballet Beautiful Master Trainers who are experts in designing the most effective training regimens possible.
The Custom Workout subscription also features the ability to create your own playlist using any of the videos in the Streaming Library! You can make as many playlists as you’d like, and each can be as long as you like. Create your own daily workout schedule, design your own collections of targeted abs, legs, cardio or arms workouts, or compile lists of your all-time favorite videos; the possibilities are endless!
Cancellation Policy: Custom Workout members can cancel at any time without fee. This subscription auto-renews on the day that you signed up at the full of $39.99/month or $99/quarter. To avoid being charged for your next billing cycle, you will need to cancel prior to your billing date.
You can access your subscription by logging into your account on our website which will automatically take you to your Account dashboard page. From here, click on the ACCOUNT dropdown menu to access your Streaming Library, Custom Workout, Livestream Library and much more!
You can cancel your subscription anytime by logging into your account and clicking on the “Subscriptions” tab.
Once you cancel you will still have access to your workouts until the end of your current billing cycle, at which point your subscription will expire and you will not be charged again. Keep an eye out for an email confirming your cancellation, and check your spam and junk folders if you don’t receive it! For any assistance with cancellations please email us at customerservice@balletbeautiful.com.
Yes! You can sign up for the Custom Workout again by purchasing it on our website. Once your purchase is complete and you are logged into your account, all of your settings (including your Custom Workout preferences and saved playlists) will be automatically restored!
Private Training
How to join us for one-on-one personalized training.
Private training is our most personalized form of training with each workout custom-tailored to your individual needs. Our elite team of Master Trainers will help you create a workout that fits your fitness goals perfectly! To learn more and purchase packages, visit our Private Training Page. Remember that all Custom Workout subscribers enjoy 15% off our 4-hour package.
Sessions take place online. All packages have a 90-day expiration from the date of purchase and we require a 24-hour notice for any cancellation. All sales are final on all Private Training packages. For more information about our packages and pricing, email training@balletbeautiful.com!
We recommend using a mat, and keeping a workout towel and water handy. Ballet slippers are recommended but not required – bare feet or socks work along with comfortable, form-fitting clothing that you are able to move freely in! We also carry a lovely selection of dance slippers, leotards, tights, legwarmers and more, which are available for purchase in our online store.
Preview This Month's Subscriber Workouts
Waltz of the Flowers: Curtsy
Nutcracker Series: Arabesque
Ballerina Standing Mini Stretch
